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Terms and Conditions

These Regulations define the general terms, conditions, and methods of use by Buyers of the online platform, which includes the online store at the following internet addresses: mz-store.pl, mz-store.co.uk, mz-store.de, mz-store.it, mz-store.at, mz-store.es (hereinafter referred to as the "Online Store") and the terms and conditions for the provision of free services by MZ-STORE a joint-stock company.

1. GENERAL PROVISIONS

1.1. The owner of the mz-store online store is MZ-STORE SPÓŁKA AKCYJNA with its registered office in Reda (84-240), ul. Cypriana Kamila Norwida 47, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, under KRS number: 0000877266, Tax Identification Number (NIP): 5862363341, National Business Registry Number (REGON): 387876117, BDO number: 000517970, with the share capital of PLN 5,000,000.00, fully paid up (hereinafter referred to as MZ-STORE).

1.2. The mz-store online store is a platform operated by its owner (details in section 1.1 of these Terms and Conditions).

1.3. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store.

1.4. Definitions:

1.4.1. Personal Data – all information about a natural person identified or identifiable by one or more specific factors determining their physical, physiological, genetic, mental, economic, cultural, or social identity, including device IP, location data, online identifier and information collected through cookies and other similar technologies.

1.4.2.Business Days - means weekdays from Monday to Friday, excluding public holidays.

1.4.3. Delivery – means the actual act of delivering the Goods specified in the Order to the Customer.

1.4.4. Supplier – means the entity physically carrying out the Delivery of Goods:

1.4.4.1. courier company (courier),

1.4.4.2. Post Poland or other public operator,

1.4.4.3. InPost sp. z o. o.

1.4.5. Registration Form – Electronic Service, means the form available on the Website enabling the creation of a Buyer Account.

1.4.6.Order Form – Electronic Service, an interactive form available on the Website enabling the placement of an Order, in particular by adding Goods to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

1.4.7. Password – a sequence of letters, numbers, or other characters selected by the Customer during registration in the Online Store.

1.4.8. Customer – means a natural person with full legal capacity and over 18 years of age, a legal person or an organizational unit without legal personality, to which the law grant legal capacity, to which, in accordance with these Terms and Conditions and applicable law, services may be provided electronically and/or who has concluded or intends to conclude a Sales Agreement with the Seller. The Customer is an importer of goods imported from a third country (outside the European Union) into the territory of the European Union, goods shipped from the European Union to third countries, and goods shipped from one third country to another third country.

1.4.9. Consumer – means a natural person performing a legal act not directly related to their business or professional activity.

1.4.10. Customer Account – Electronic Service, means an account maintained for the Customer by MZ-STORE under a unique name (Login), which is a set of resources in the IT system in which the Customer's data and information about their activities within the Online Store are collected.

1.4.11. Newsletter – Electronic Service provided by MZ-STORE via e-mail, thanks to which the Customer using it can receive periodic electronic messages from MZ-STORE regarding MZ-STORE and its business partners, the Online Store, including information about offers, promotions, and new products in the Online Store.

1.4.12. Entrepreneur – a natural person, legal person, or organizational unit without legal personality that purchases Goods in the Online Store as part of its business or professional activity; In the case of a natural person, an Entrepreneur is considered to be a natural person purchasing Goods in the Online Store for a purpose directly related to their business activity, when the content of the contract indicates that this purpose is of a professional nature, resulting in particular from the subject of their business activity, made available pursuant to the provisions of the Central Register and Information on Business Activities.

1.4.13. Entrepreneur with Consumer Rights - a natural person purchasing Goods through the Online Store for purposes directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available pursuant to the provisions of the Central Register and Information on Business Activity.

1.4.14. Pre-sale - means the presentation by the Seller of content constituting an invitation to submit offers by the Customer and relating to Goods that have not yet been manufactured or that the Seller is awaiting delivery.

1.4.15. Regulations - means this document.

1.4.16. Registration – means an actual action performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.

1.4.17. Online Store – an online platform operated by MZ-STORE at the addresses listed below, whose purpose is to connect Sellers and Customers:

1.4.17.1. https://mz-store.com

1.4.17.2. https://mz-store.pl,

1.4.17.3. https://mz-store.co.uk,

1.4.17.4. https://mz-store.it,

1.4.17.5. https://mz-store.de,

1.4.17.6. https://mz-store.es,

1.4.17.7. https://mz-store.at.

1.4.18. MZ-STORE joint-stock company (also MZ-STORE S.A. or MZ-STORE) - with its registered office in Reda at ul. Cypriana Kamila Norwida 47 (84-240), entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under the number 0000877266, with the Tax Identification Number (NIP): 5862363341 and the National Business Registry Number (REGON): 387876117, with the share capital of PLN 5,000,000.00, fully paid up, which owns the rights to the online platform. The role of MZ-STORE S.A. is to provide functionalities on the platform (marketplace) through which the parties (Seller and Buyer) can conclude a sales agreement.

1.4.19. Seller - MZ-STORE or an MZ-STORE partner offering its Goods for sale in the Online Store. Information identifying the Seller is included in the Product description on the Website. If the Seller is not indicated in the Product description, the Seller is MZ-STORE.

1.4.20. Website – means the website where MZ-STORE operates the Online Store, operating at the following internet addresses: mz-store.pl, mz-store.co.uk, mz-store.de, mz-store.it, mz-store.at, mz-store.es.

1.4.21. Goods – means a product included in the Seller's assortment available via the Website.

1.4.22. Food Goods – means any substances or products, processed, partially processed or unprocessed, intended for human consumption or which can be expected to be consumed by humans.

1.4.23. Sales Agreement – means a sales agreement concluded electronically under the terms specified in the Regulations, between the Customer and the Seller.

1.4.24. Electronic Service – a service provided electronically by MZ-STORE to the Customer via the Online Store. Sale – a sale shall be understood as the sale of Goods marked by the Seller at a reduced price, due to the properties of the Goods (e.g., approaching expiration date).

1.4.25. Posting Reviews - The Posting Reviews Electronic Service enables Customers to publish individual and subjective statements (posts) regarding the ordered Goods.

1.4.26.Order - a declaration of intent by the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for Goods with the Seller.

1.5. MZ-STORE has the rights to the Online Store, including proprietary copyrights, rightsThe intellectual property rights to its name, its internet domain, the Website, as well as to the templates, forms, and logos posted on the Website (with the exception of logos and photos presented on the Website for the purpose of presenting Goods, to which copyrights belong to third parties) belong to MZ-STORE, and they may only be used in the manner specified and in accordance with the Regulations.

1.6. These Regulations are available to Customers at the following addresses: mz-store.pl, mz-store.co.uk, mz-store.de, mz-store.it, mz-store.at, mz-store.es and can be downloaded and printed at any time.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Customer Account, Order Form, Review Submission, and Newsletter

2.2. Customer Account – The Customer Account Electronic Service is available only to registered Customers. Registration is not required to place orders in the Online Store.

2.3. To register, the Customer should complete the Registration Form provided by MZ-STORE on the Website and send the completed Registration Form electronically to WMZ-STORE by selecting the "Register" field. During Registration, the Customer sets an individual Password.

2.4. The Electronic Customer Account Service is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, delete the Account (resign from the Customer Account) by sending an appropriate request to MZ-STORE via e-mail to the following address: office@mz-store.pl.

2.5. MZ-STORE will delete the Customer Account immediately, in any case no later than within 14 (fourteen) days of the request.

2.6. After submitting the completed Registration Form, the Customer will immediately receive confirmation of the Registration from MZ-STORE via e-mail to the e-mail address provided in the Registration Form. At this moment, an electronic agreement is concluded for maintaining the Customer Account, and the Customer is able to access their Customer Account and make changes to the data provided during registration, with the exception of the Login.

2.7. The Customer is obliged to make every effort to maintain confidentiality and not disclose the Password to third parties. If circumstances arise that indicate a suspicion that the Password has come into the possession of an unauthorized person, the Customer is obliged to immediately notify MZSTORE of this fact, using available means of communication. In such a situation, the Customer should immediately change the Password using the appropriate functionalities within the Customer Account.

2.8. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. The Order is placed after filling out the Order Form and clicking the "Order" field on the Online Store's website.

2.9. The Electronic Order Form service is provided free of charge and is a one-time service and ends when the Order is placed through it or when the Customer ceases to place an Order through it.

2.10. Posting a Review – The Customer has the option to voluntarily and free of charge submit a review regarding the Product purchased in the Online Store. It is entirely up to the Customer whether they decide to submit their review.

2.11. Regardless of the possibility of publishing a review on the Online Store's website using the Review Posting Electronic Service, after making a purchase in the Online Store and receiving the Goods, the Customer may receive an email request for its evaluation and a satisfaction rating via a selected review portal. In the event of such a rating, MZ-STORE processes and transfers the following data to the relevant partners:

2.11.1. Contact details – i.e., the email address used to send the invitation to provide an opinion;

2.11.2. Data on the ordered Goods that are the subject of the opinion.

2.12. Reviews may only be published by a Customer who has made a purchase in the Online Store.

2.13. It is prohibited to conclude fictitious/sham sales agreements for the purpose of posting a review. Neither the Seller nor its employees, regardless of the basis of employment, may be the author of a review.

2.14. The Customer may not use the Review Posting Electronic Service for illegal activities, in particular for activities constituting an act of unfair competition against the Seller, or for activities infringing the personal rights, intellectual property rights, or other rights of the Seller or third parties.

2.15. A review may be removed at any time at the request of its author sent to MZSTORE or to the review portal – depending on where the Customer published the review (opinion).

2.16. MZ-STORE does not verify reviews added by Customers via the Review posting form to determine whether the Review comes from a Customer who purchased the Goods or used the Goods.

2.17. When using electronic services, the Customer is not entitled to:

2.17.1. Posting personal data of third parties and disseminating images of third parties without the legally required permission or consent of the third party,

2.17.2. Posting content of an advertising and/or promotional nature,

2.17.3. Furthermore, Customers are prohibited from posting content that could, in particular:

2.17.3.1. be posted in bad faith, e.g., with the intention of violating the personal rights of third parties,

2.17.3.2. violate any rights of third parties, including rights related to the protection of copyright and related rights, the protection of industrial property rights, trade secrets, or related to confidentiality obligations,

2.17.3.3. be of an offensive nature or constitute a threatdirected at other people, contain vocabulary that violates good manners (e.g., by using vulgarisms or terms commonly considered offensive),

2.17.3.4. be contrary to the interests of MZ-STORE or MZ-STORE's partners (Sellers),

2.17.3.5. otherwise violate the provisions of the Regulations, good customs, applicable law, social or moral norms.

2.18. MZ-STORE has the right to remove content that does not meet the conditions specified in these Regulations.

2.19. Newsletter – is sent by MZ-STORE to all Customers who have subscribed.

2.20. The Electronic Newsletter Service is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to MZ-STORE via e-mail to the following address:office@mz-store.pl.

2.21. The minimum technical requirements for using the Website are:

2.21.1. access to the Internet,

2.21.2. access to active email,

2.21.3. access to a web browser of at least Internet Explorer 8 or Chrome 16 or FireFox 10 or Opera 11 or Safari 5 or newer, with Javascript enabled, accepting cookies, and an internet connection with a bandwidth of at least 256 kbit/s. The Store Website is optimized for a minimum screen resolution of 1024x768 pixels.

2.22. It is prohibited to provide illegal content and use the Online Store, Website, or Electronic Services provided by MZ-STORE in a manner that is contrary to the law, good customs, infringes the personal rights of third parties, or infringes the legitimate interests of MZ-STORE or MZ-STORE's partners (Sellers).

2.23. The Customer is entitled to use the resources of the Online Store solely for their own use. It is prohibited to use the resources and functions of the Online Store for the purpose of conducting commercial activities or activities that would infringe the interests of MZ-STORE or its partners.

2.24. MZ-STORE points out that the public nature of the Internet and the use of electronically provided services may involve the risk of unauthorized persons obtaining and modifying Customer data. Therefore, Customers should use appropriate technical measures to minimize the above-mentioned threats. In particular, they should use antivirus software and identity protection programs. MZ-STORE never requests the Customer to provide them with their Password in any form.

2.25. MZ-STORE reserves the right to suspend or terminate the provision of individual functionalities of the Online Store due to the need for maintenance, inspection, or expansion of the technical database provided this does not violate the Customer's rights.

2.26. MZ-STORE will inform the Customer, at their request, about specific risks related to the use of services provided electronically, as well as the function and purpose of software or data that are not part of the service content, entered by MZ-STORE into the IT system used by the Customer.

2.27. Complaints related to Electronic Services may be submitted by the Customer electronically to the following address: MZ-STORE: office@mz-store.pl. A properly submitted complaint regarding services provided electronically should contain at least the following data:

2.27.1. Customer's identification,

2.27.2. subject of the complaint,

2.27.3. circumstances justifying the complaint.

2.28. MZ-STORE will respond to complaints about Electronic Services in the same form in which the complaint was submitted, i.e. in writing or electronically - immediately, no later than within 14 calendar days from the date of receipt of the complete complaint. MZ-STORE will immediately notify the Customer of any deficiencies in the complaint, informing them how to supplement the complaint.

3. CONDITIONS OF CONCLUDING SALES AGREEMENTS

3.1. Information about the Goods contained on the Website does not constitute an offer within the meaning of the Civil Code, but merely an invitation to submit offers to conclude a Goods Sales Agreement.

3.2. The Customer may place Orders in the Online Store 7 (seven) days a week and 24 (twenty-four) hours a day via the Order Form available on the Website.

3.3. The Customer may place Orders on the Website using the Order Form. To place an Order, the Customer must have access to active email.

3.4. The Customer places an Order in the Online Store in accordance with point 2.8.

3.5. After placing the Order, the Customer will receive a confirmation of acceptance of the Order from the Seller to the email address provided by the Customer in the Order Form. Confirmation of Order acceptance is the Seller's declaration of acceptance of the offer referred to in point 3.1. above.

3.6. The Sales Agreement is deemed concluded upon receipt by the Buyer of an email confirming acceptance of the Order for execution.

3.7. When placing an Order, including when the Customer expresses their will to be bound by the Sales Agreement, the Customer is informed on the Website of the total price of the ordered Goods, including tax, and of the delivery costs (including transport, delivery, and postal charges) and other costs, and if the amount of these fees cannot be determined, of the obligation to pay them.

3.8. In each case of communicating a reduction in the price of a Good on the Website, MZ-STORE will place in the online store, next to the information about the reduced price, information about the lowest price of that Goods that was valid in the 30 days prior to the introduction of the reduction. If a givenIf the Goods are offered for sale for a period of less than 30 days, MZ-STORE will display, next to the reduced price, information about the lowest price for these Goods, which was valid from the date of publication of information about the sale of the Goods in the Online Store until the date of introduction of the discount on these Goods. In the case of Goods that are subject to rapid wear and tear, unless the deadlines indicated in the sentences above apply, MZ-STORE will display, next to the reduced price, information about the price before the first application of the discount.

3.9. The "SALE" section sells goods: 3.9.1. with an expiring shelf life; 3.9.2. subject to natural clumping processes or 3.9.3. with damaged packaging. Complaints regarding these goods' properties or defects are not possible if the Buyer was informed of them before making the purchase. Information about the goods' properties is provided in their description. Goods sold at a bargain price have the same properties as full-price products and are fit for consumption according to the manufacturer's description.

3.10. Pre-order – Goods marked as available for pre-order are premiere goods. To reserve such Goods, the Customer should complete the Order Form and pay a deposit. 7 days before the planned shipment date, the Customer will be notified that the Order is ready for fulfillment. Failure to pay for the Goods or to collect the ordered Order will result in the loss of the deposit. The above does not exclude other rights of the Seller provided for in the Regulations, in particular the obligation to repair damage. If, for reasons beyond the Seller's control, the Goods reserved in Pre-order are not available on the planned release date, the Customer will receive a refund of the deposit.

4. PAYMENTS FOR GOODS

4.1. The Customer may choose the following payment methods for the ordered Goods:

4.1.1. Bank transfer - in this case, the Goods are shipped to the Customer after the payment has been credited to the Seller's bank account.

4.1.2. Cash on delivery - in this case, the Goods are shipped to the Customer after the order is completed. The Customer pays the courier upon receipt of the Goods. Information about the available payment methods is visible during the Order placement process. The cash on delivery option may be disabled:

4.1.2.1. in the case of Imported Goods,

4.1.2.2. if the Customer places further Orders after failing to collect the shipment,

4.1.2.3. in the case of specific Goods or depending on the order value.

4.1.3. Bank transfer or card payment via the external payment system PayU, operated by PayU S.A. with its registered office in Poznań - in this case, the Goods are shipped to the Customer after the Seller receives information from the PayU system about the Customer's payment.

4.1.4. Bank transfer or card payment via the external payment system imoje, operated by ING Bank Śląski S.A. with its registered office in Katowice - in this case, the Goods are shipped to the Customer after the Seller receives information from the imoje system about the Customer's payment.

5. IMPORT

5.1. The obligation to pay customs duties for the purchase of Goods that are delivered from countries outside the European Union or with a delivery place outside the European Union rests with the Customer. The Seller has no influence on the amount of these duties, as they are charged by the local customs office of the given country. The Seller recommends checking the customs duties applicable in any country before ordering Goods to be delivered there. The Seller is not responsible for the payment of customs duties. If the Customer fails to pay customs duties or does not collect their order, and the order is subsequently returned to the Seller, the Seller will be entitled to demand that the Customer cover all costs they were forced to incur.

6. DELIVERY OF GOODS

6.1. Delivery of Goods to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of delivering the Goods (including transport, delivery, and postal fees) are indicated to the Customer when placing the Order, including when the Customer expresses their intention to be bound by the Sales Agreement. In the case of imported goods, the Customer is responsible for checking the customs duty rates applicable in their country. In Poland, customs duty rates for goods imported from third countries (outside the European Union) can be checked at https://ext-isztar4.mf.gov.pl/taryfa_celna/.

6.2. In relation to Goods ordered from third countries (outside the European Union), the Customer, as the importer of the Goods, is obliged to complete all customs formalities in order to receive the shipment.

6.3. The goods will be released upon their delivery to the Supplier or upon receipt by the Customer or Consumer in accordance with EXW Incoterms.

6.4. The ownership title to the Goods passes to the Customer or Consumer upon their delivery.

6.5. The risk of accidental loss or damage to the Goods passes to the Customer or Consumer upon their delivery.

6.6. The Order is considered completed correctly when it reaches the address indicated by the Customer or, in the event of failure to comply with the Customer's customs obligations, when the Goods reach the appropriate customs unit to which the address indicated by the Customer when placing the Order belongs.

6.7. Before making a decision to purchase imported Goods, the Buyer, as the importer of the Goods, is obliged to check whether the Goods are permitted for sale in the country where the delivery is to be made. Information in this regard can be obtained from local administration bodies or customs offices. In the event of failure to comply with the above obligation, the Seller shall not be liable for the impossibility of completing the Delivery to the Customer.

6.8. The order fulfillment time for the Goods is:

6.8.1. up to 14 calendar days for domestic shipments (Goods shipped from a warehouse in Poland);

6.8.2. up to 30 calendar days for shipments delivered within EU countries (Goods shipped from a warehouse in the EU);

6.8.3. up to 60 calendar days for international shipments (Goods shipped from a warehouse outside the EU). Please be advised that from January 1, 2021Due to the United Kingdom's departure from the European Union, Goods shipped from warehouses in Great Britain (UK) have a longer Delivery time.

6.9. The Delivery Time is calculated in the case of prepayments from the moment the payment is credited to the Seller's account or, respectively, after the Seller receives information from the payment service provider about the execution of the payment by the Customer. In the case of cash-on-delivery, the order fulfillment time is counted from the date of order confirmation by the Seller.

6.10. Ordered Goods are delivered to the residential/registered address indicated in the order or another selected address in Poland or another country using the selected delivery method. If InPost Paczkomaty Sp. z o.o. with its registered office in Krakow is selected as the Delivery method, the Delivery address will be the address of the parcel locker selected by the Customer when placing the Order. Detailed terms and conditions for Order Delivery via courier are specified in the terms and conditions for the provision of services posted on the websites of the Suppliers. When choosing courier delivery, it is recommended to prepare the exact amount to pay for the shipment. The courier is not obliged to have money on hand to give and settle the change. The Customer is responsible for paying the price.

6.11. In the event of an extension of the delivery time beyond the time specified in section 6.8. Regulations, the Customer may cancel the Order.

6.12. On the day the Goods are shipped to the Customer, information confirming the shipment by the Seller is sent to the Customer's e-mail address.

6.13. At the time of placing the Order, each Good has additional information about the storage warehouse. The description indicates whether Goods "X" are located in a warehouse in Poland, in a warehouse in the EU, or are imported directly from a third country (e.g., from the United Kingdom).

6.14. Upon receipt of the Goods, the Customer should inspect the delivered shipment within the time and manner accepted for shipments of a given type, in the presence of an employee of the Supplier.

6.15. The Customer has the right to demand that the Supplier's employee draw up an appropriate report in the event of a loss or damage to the shipment.

6.16. The Seller encloses a receipt or VAT invoice covering the delivered Goods with the shipment being the subject of Delivery, in accordance with the Customer's wishes.

6.17. If the Order cannot be delivered correctly and on time due to the Buyer's fault (incorrect address, refusal to accept), the Seller may claim compensation from the Customer for the damage it suffered by sending the shipment that was not accepted.

6.18. Regardless of the Seller's rights provided for in section 6.17, when the shipment is returned to the Seller, the Seller is entitled to withdraw from the contract within 30 days from the date of receipt of the returned shipment.

6.19. Regardless of the right provided for in sec. 6.18 The shipment may be re-shipped to the Customer after the Customer has paid the entire Order to the Seller's Account, along with the costs of re-shipping the shipment.

6.20. The Seller does not ship to PO boxes or military bases.

7. RIGHT OF WITHDRAWAL FROM THE CONTRACT

7.1. The Consumer may withdraw from the Sales Agreement, without giving any reason, within 14 calendar days from the date on which the Consumer or a third party indicated by him, other than the Supplier, takes possession of the Goods.

7.2. The consumer may withdraw from the contract for the provision of services by electronic means, without giving any reason, within 14 calendar days from the date of conclusion of the contract.

7.3. The consumer does not have the right to withdraw from the contract in the cases indicated in Art. 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), in particular if the subject of sale is a Good that spoils quickly or has a short shelf life, or if the subject of sale is a Good delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package was opened after delivery. Note: the above means that in relation to Goods classified as food products, the consumer does not have the right to withdraw from the contract after opening the product.

7.4. In order to exercise the right of withdrawal, the Consumer must inform the Seller of his/her decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail).

7.5. The consumer may use the model withdrawal form, but this is not obligatory.

7.6. The Consumer may also complete and submit the withdrawal form or any other clear statement electronically via the website: mz-store.pl, musclezone.pl, mz-store.co.uk, mz-store.de, mz-store.it, mz-store.at, mz-store.es. If the Consumer uses this option, the Seller will immediately send the Consumer a confirmation of receipt of the information on withdrawal from the contract on a durable medium (e.g., by e-mail).

7.7. The sample contract withdrawal form can be downloaded from this link.

7.8. To meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send information concerning the exercise of their right to withdraw from the contract before the expiry of the withdrawal deadline.

7.9. In the event of withdrawal from the contract, the Seller shall refund all payments received from the Consumer, including the costs of delivery (except for additional costs resulting from the Consumer's choice of a method of delivery other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal. The Seller will refund the payments using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agrees to another solution proposed by the Seller; in any case, the Consumer will not incur any fees in connection with this refund.

7.10. The Seller may withhold reimbursement until receiving the Goods or until proof of their return is provided, whichever occurs first.

7.11. The Goods should be sent back or handed over to the Seller to the following address: ul. Cypriana Kamila Norwida 47, 84-240 Reda. The Goods should be returnedimmediately, and in any case no later than within 14 days from the day on which the Consumer informed the Seller of the withdrawal from the contract. The deadline is met if the Consumer sends back the Goods before the expiry of the 14-day period.

7.12. In the event of withdrawal from the contract, the Consumer shall bear the costs of directly returning the Goods.

7.13. In the event of a partial withdrawal from the contract and the Consumer returning some of the ordered products, the Seller will refund only the returned products, and the refunded amount will be additionally reduced by the shipping cost if the Consumer received free shipping or a shipping discount in the order, and the returned products will reduce the order amount to an amount that does not entitle them to such a discount.

7.14. The Consumer is responsible for any reduction in the value of the Goods resulting from their use in a manner other than necessary to establish the nature, characteristics, and functioning of the Goods.

7.15. The provisions contained in this section 7 of the Regulations concerning the Consumer shall apply from January 1, 2021 and for contracts concluded from that date, also to a Customer who is a natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available pursuant to the provisions on the Central Register and Information on Business Activity.

8. COMPLAINTS

8.1. All complaints regarding purchased Goods, including the course of Order fulfillment, should be submitted by email to: office@mz-store.pl

8.2. If a defect is detected, the defective Goods should be returned to the following address: MZ-Store S.A. ul. Cypriana Kamila Norwida 47, 84-240 Reda. Returns of defective goods for Customers with a Polish address are made at the Seller's expense via DHL or InPost courier. The Customer has the option to arrange pickup of the shipment at a time convenient for them. For Customers from other countries, please contact MZ-Store S.A., ul. Cypriana Kamila Norwida 47, 84-240 Reda, and submit a complaint in accordance with point 8.1, which should contain at least the following information:

8.2.1. designation Customer and order,

8.2.2. item complaints,

8.2.3. Circumstances justifying the complaint.

8.3. Filing a complaint regarding non-compliance of the Delivery with the invoice or Order, as well as complaints regarding damage to the shipment during transport, should be submitted immediately after receipt of the shipment. It is recommended that, together with the submitted complaint, the Customer provides the Seller with: a shipment damage report prepared in the presence of the courier and photos (with a date stamp) of the identified discrepancy, which will allow the Seller to positively consider the complaint.

8.4. Filing a complaint regarding the condition of a shipment collected from an InPost sp. z o.o. parcel locker should be made using the appropriate option in the parcel locker, where the shipment should be immediately placed back in the parcel locker box, leaving it at the disposal of InPost sp. z o.o. The complaint form will be sent to the Customer's e-mail address. It must be completed and approved within 14 days, which is equivalent to submitting an application.If the Customer fails to do so, the parcel will be returned to the sender. Claims for missing or damaged parcels that were not visible upon receipt can be submitted no later than 7 days from the date of receipt. In this situation, it is necessary to take the parcel to an InPost branch and complete a damage report at the branch.

8.5. If, as a result of a delivery complaint being accepted, the same Order is sent to the Customer a second time, and at the same time the supplier delivers the "missing" first parcel, the Customer is obligated to return one parcel to the following address: MZ-Store S.A. ul. Cypriana Kamila Norwida 47, 84-240 Reda. The cost of returning the parcel will be borne by the Seller. Alternatively, the Customer may retain the second parcel provided that payment is made for it.

8.6. The Seller will respond to complaints about the Goods in the same form in which the complaint was submitted immediately, no later than within 14 calendar days from the date of receipt of the complete complaint. The Seller will immediately notify the Customer of any deficiencies in the complaint, informing them how to supplement the complaint.

9. OUT-OF-COURT DISPUTE RESOLVE METHODS

9.1. After exhausting all complaint procedures and obtaining the Seller's consent, the Consumer may use an out-of-court complaint and redress procedure. Information on the rules for accessing these procedures can be found on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl

10. COOKIES POLICY

10.1. MZ-STORE uses cookies and other similar technologies (e.g., local storage) to ensure the proper operation of the Website, enable the use of its functionalities (e.g., logging in), conduct statistical analyses and optimization, and carry out analytical and marketing activities, including profiling. Cookies are small text files saved by the web browser on the User's end device (e.g., computer, smartphone). Cookies may come from MZ-STORE (own cookies) or from third parties (external cookies).

10.2. The "cookie" mechanism does not damage the end device and does not cause any configuration changes in the end devices or the software installed on these devices. Cookies are not intended to identify users of the Websites, but in certain cases, in combination with other data, they may lead to the identification of a natural person and therefore constitute personal data within the meaning of the GDPR.

10.3. MZ-STORE uses the following categories of "cookies" and similar technologies: it uses the "cookies" mechanism for the following purposes:

a) Necessary – enable the proper functioning of the Website and the use of basic functions (e.g. authentication, remembering the status of consent). Their use does not require the Customer's consent (legal basis: art. 6 sec. 1 letter f of the GDPR – legitimate interest of the controller).

b) Preferential – they enable remembering the Customer's choices (e.g. language, region).

c) Analytical/Statistical – they are used to analyze how the Website is used in order to improve its operation.

d) Marketing – they enable conductingconducting marketing activities and displaying personalized advertising content on external websites.

e) Unclassified – detected technologies that have not yet been assigned to one of the above categories.

10.4. The use of necessary cookies is based on the legitimate interest of the controller (Article 6 paragraph 1 letter f of the GDPR) and does not require the user's consent. Other cookies are used only after obtaining voluntary consent (Article 6, paragraph 1, letter a of the GDPR), granted via the cookie banner or browser settings. This consent may be withdrawn at any time.

10.5. The customer may at any time change cookie settings or withdraw consent via the cookie panel or through the settings of their web browser. More information about cookies and the processing of personal data can be found at: Privacy Policy

10.6. By using the Website without changing your browser settings, you consent to the storage and reading of cookies in accordance with your browser's default settings, except for cookies that require consent.

10.7. On our websites, third parties place information in the form of cookies and other similar technologies on your end device (e.g., computer, smartphone) and gain access to them. These are our trusted partners with whom we constantly cooperate to tailor advertising on our and their websites, as well as the services we and our trusted partners provide, to your needs and interests. Such trusted partners include entities from the Wirtualna Polska capital group. Detailed information about the processing of your data by Wirtualna Polska can be found in Wirtualna Polska's privacy policy.

10.8. The User has the rights resulting from the GDPR, in particular:

a) the right to access data,

b) the right to rectify them,

c) the right to withdraw consent (without affecting the lawfulness of processing before its withdrawal),

d) the right to object to data processing based on legitimate interest.).

10.9. Detailed information about the cookies used, their purposes, storage periods, providers and legal basis can be found in the table below and the Privacy Policy.

11. PERSONAL DATA

11.1. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 177, 1999, p. EU L 119/1 of 4 May 2016 [GDPR], and pursuant to the provisions of the Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000, as amended), we hereby inform you that:

11.1.1. The Controller of your Personal Data is MZ-STORE SPÓŁKA AKCYJNA with its registered office in Reda (84-240), ul. Cypriana Kamila Norwida 47, entered into the register of entrepreneurs of the National Court Register maintained by the District CourtGdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS number: 0000877266, with NIP (Tax Identification Number): 5862363341, REGON (National Business Registry Number): 38787611, and BDO (Body Data Protection Number): 000517970, with the share capital of PLN 5,000,000.00. You can contact the administrator by mail to the address indicated above or by e-mail: office@mz-store.pl

11.1.2. Your Personal Data is processed on the basis of the following legal provisions and for the following purposes:

- for the provision of Electronic Services in the scope of making content collected on the Websites available to Customers and other persons - in such case, the legal basis for processing is the necessity of processing for the performance of the contract (Article 6, paragraph 1, letter b of the GDPR);

- for the provision of services related to with the maintenance and operation of the Customer Account and the conclusion and execution of the Sales Agreement and Order – the legal basis for processing is the necessity of processing for the performance of the contract (Article 6, paragraph 1, letter b of the GDPR), and in the scope of data provided optionally – the legal basis for processing is consent (Article 6, paragraph 1, letter a of the GDPR)

- in order to process purchases made without registering a Customer Account – then the legal basis for processing is the necessity of processing for the performance of the contract (Article 6, paragraph 1, letter b of the GDPR);

- in order to fulfill statutory obligations incumbent on the Controller, resulting in particular from tax and accounting regulations - the legal basis for processing is the legal obligation (Article 6 paragraph 1 letter c of the GDPR);

- in order to handle complaints - then the legal basis for processing is the necessity of processing for the performance of the contract (Article 6 paragraph 1 letter b of the GDPR);

- for analytical and statistical purposes – the legal basis for processing is the legitimate interest of the Controller (Article 6 paragraph 1 letter f of the GDPR) consisting in analyzing the activity of Website users and their preferences in order to improve the functionalities and services provided;

- for the purpose of possibly establishing, pursuing, or defending against claims – the legal basis for processing is the legitimate interest of the Controller (Article 6 paragraph 1 letter f of the GDPR) consisting in protecting its rights;

- for marketing purposes of the Controller and other entities, in particular related to the presentation of behavioral advertising, sending newsletters and marketing communications based on consent (Article 6, paragraph 1, letter a of the GDPR).

11.2. Your Personal Data is processed for the purposes explained in this section 11, primarily for the purpose of fulfilling Orders and providing, personalizing, developing, and securing the Electronic Services provided via the Websites. Therefore, we process your Personal Data such as: name and surname, telephone number, customer number, home address (or other address indicated as delivery address), IP address, or email address. All information that does not allow for your identification (even when combined with other information) is treated as non-personal data. Non-personal data is also referred to as anonymous data. If your Personal Data is combined with anonymous data, all data in such a package is treated as Personal Data. As a general rule: if we ask you to provide certain personal information, you can, of course, refuse our request. You decide what information you provide to us. However, we will probably not be able to share it with you in such a situation.selected Electronic Services or the performance of the Sales Agreement (or they will not be available optimally). For example, we cannot deliver an Order without providing a delivery address. If only specific information (mandatory information) is required in connection with a specific Electronic Service or Sales Agreement, we will inform you about this by marking this field accordingly, e.g., by marking the field with *.

11.3. The period of Personal Data processing by the Controller depends on the type of Electronic Service or results from the Sales Agreement and the purpose of processing. As a rule, Personal Data is processed for the duration of the provision of the Electronic Service or the performance of the Sales Agreement, until the withdrawal of consent or the effective objection to the processing of Personal Data in cases where the legal basis for the processing of Personal Data is the legitimate interest of the Controller. The Personal Data processing period may be extended if processing is necessary to establish, pursue, or defend against potential claims, and after that time only if and to the extent required by law. After the processing period, Personal Data are irreversibly deleted or anonymized. Personal data will be processed for the duration of the contract and for the time necessary to pursue claims (up to 6 years);

  • required by law (e.g. tax, at least 5 years from the end of the tax year);
  • until consent is withdrawn (for data processed on its basis);
  • for as long as the Controller's legitimate interest exists (no longer than 3 years from the last contact).

In certain cases, data may be stored for a longer period if their further processing is necessary to establish, pursue or defend claims, including as part of internal complaint procedures or in connection with obligations arising from legal provisions.
After the indicated periods, personal data are irreversibly deleted or anonymized in a way that prevents the identification of the data subject.

11.4. MZ-STORE may entrust the processing of Customers' personal data to third parties with whom it has concluded appropriate data processing agreements in accordance with Article 28, paragraph 3 of the GDPR. The processing of personal data may be entrusted in particular to: couriers, customs agencies, marketing agencies, IT service providers, hosting service providers, online payment processors, providers of analytical and marketing tools, accounting and legal services to whom we commission services related to the processing of Personal Data. Data is also disclosed to external Sellers offering goods on the Website as part of the marketplace functionality. Such entities process Personal Data on the basis of an agreement with us and only in accordance with our instructions, to the extent indicated by us, and guarantee the use of appropriate technical and organizational measures to ensure the protection of personal data. The list of current processors can be made available to the user upon request. In the event of a complaint, the Customer's Personal Data may be transferred to the Seller, product distributor, manufacturer, or guarantor, depending on the Product covered by the complaint. If you consent, Personal Data may also be shared with other entities for their own purposes, including marketing purposes. With your consent, we may transfer your Personal Data, to the extent necessary for the performance of the Sales Agreement, to external companies handling online payments, if you select this type of payment through one of the payment systems. The transfer concerns Personal Data required to execute the payment. Selecting a specific type of payment constitutes consent to the transfer of data to the payment operator.

11.5. With respect to your Personal Data, you have the right to:

* request information or access to Personal Data from the Controller, as well as receiving a copy thereof (Article 15 of the GDPR);

* request the Controller to rectify or correct your Personal Data (Article 16 of the GDPR) - in relation to the request for rectification of data when you notice that the data is incorrect or incomplete;

* request the Controller to delete your Personal Data (Article 17 of the GDPR);

* request the transfer of Personal Data – on this basis, to the extent that the data are processed in connection with the Sales Agreement or expressed consent, the Controller issues the Personal Data provided by the data subject in a format that allows them to be read by a computer; it is also possible to request the transfer of these data to another entity – provided, however, that there are technical possibilities in this respect on the part of both the Controller and that other entity;

* request the Controller to restrict processing (Article 18 of the GDPR) - e.g., if you notice that the Personal Data are incorrect, you may request the restriction of the processing of your Personal Data for a period allowing us to check the accuracy of this data;

* file a complaint in connection with the processing of your Personal Data by the Controller to the President of the Personal Data Protection Office. If you have given consent to the processing of Personal Data, we inform you that you may withdraw your consent at any time, in writing to the Data Controller's address or by e-mail to: office@mz-store.pl, and the withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal.

11.6. Providing Personal Data is generally voluntary, but necessary for the conclusion and performance of the Sales Agreement, the provision of Electronic Services, the handling of inquiries, returns and complaints, and the fulfillment of obligations arising from legal provisions. Failure to provide data may prevent you from using certain services or functionalities of the Online Store.

11.7. Direct marketing (newsletter, e-mail, telephone, and SMS). If you expressly consent to this, we may use the Personal Data you provide to us to send you marketing offers available in the Online Store, the Newsletter, surveys, and invitations – by e-mail, SMS, or telephone, depending on the scope of your consent. The Personal Data you provide to us in this way may be transferred to external companies solely for the purpose of providing these services to our company and enabling marketing agencies and technical suppliers to distribute digital and printed direct marketing materials. We never share your Personal Data for marketing purposes, nor do we sell or exchange it with other entities outside the purposes described above, unless you expressly consent to such sharing. You have the right You can withdraw your consent to the processing of your Personal Data for direct marketing purposes at any time. If you withdraw your consent to the processing of your Personal Data for direct marketing purposes, we will no longer be able to send you any direct marketing offers or information previously sent based on your consent to the processing of your Personal Data. You can opt out of receiving direct marketing materials in the following way:

11.7.1. by editing the settings of your Customer Account - unchecking the appropriate consents in the

11.7.2. by submitting a request via email to: office@mz-store.pl.

11.8. In the process of providing direct marketing services, we make decisions using automated means, including profiling, based on the data we have about you that determine your preferences (such as purchase history, viewed products, preferences). Based on this information, we assign you a personal profile that is relevant to the ability to offer you our services or the services of our partners and the amount of discounts that we can grant you. These decisions are made automatically based on statistical analyses. Decisions made in this automated manner affect the selection of services and products offered to you that, in our opinion, may be of interest to you.

11.9. Automated decision-making for direct marketing purposes is based on your voluntary consent (Article 6 paragraph 1 letter a of the GDPR in conjunction with Article 22 paragraph 2 letter c of the GDPR). You may withdraw consent at any time, without affecting the lawfulness of processing before its withdrawal.

11.10. If you do not agree with our assessment of the situation based on automated processing, you can submit a complaint through the following communication channels:

11.10.1. in person or by post to the following address: MZ-STORE S.A., ul. Cypriana Kamila Norwida 47, 84-240 Reda;

11.10.2. via e-mail: office@mz-store.pl;

11.10.3. by phone: +48 510 054 085.

Please provide us with any information that you believe explains why our assessment was inaccurate. You may also be asked for such information later.

11.11. We reserve the right to verify the accuracy of the data provided during registration in the Online Store.  If it is found that the data is not accurate, we have the right to delete the Customer Account after sending an e-mail to the Customer informing that due to the inaccuracy of the data, the Account will be deleted.

11.12. We may also transfer personal data to recipients based outside the European Economic Area in so-called third countries. In this case, before transferring the data, we ensure that there is an adequate level of data protection at the recipient (e.g., based on a decision of the EU Commission establishing an adequate level of protection for the relevant country or on the basis of so-called European Union standard contractual clauses agreed with the recipient) or that your consent to the data transfer is available. You can obtain an overview of recipients in third countries and receive a copy of the specifically agreed regulations on ensuring an adequate level of data protection. Please use the details in section 11.9 for this purpose.

11.14. The Administrator has not appointed a Data Protection Supervisor. In matters relating to the processing of personal data, you can contact MZ-STORE directly using the details indicated in § 1 of the Regulations.

11.15. Pursuant to Art. 15–22 of the GDPR, you have a number of rights related to the processing of personal data:

  • right to access data (Art. 15 GDPR),
  • right to rectification (Art. 16 GDPR),
  • right to erasure ("right to be forgotten", Art. 17 GDPR),
  • right to restriction of processing (Art. 18 GDPR),
  • right to data portability (Art. 20 GDPR),
  • right to object to data processing (Art. 21 GDPR),
  • Right not to be subject to automated decision-making, including profiling (Article 22 of the GDPR).

11.16. To exercise your rights, you can:

  • fill out the GDPR rights exercise form which is an attachment/available here:LINK
  • send the application by e-mail to: office@mz-store.pl
  • send the application by traditional mail to the address of the Controller's registered office with the note "Personal data – exercise of GDPR rights".

11.17. In order to verify your identity, we may ask you to provide additional information. A response to the application will be provided no later than within 1 month of its receipt.

12. LIABILITY

12.1. The Seller is obliged to deliver the Goods in accordance with the Agreement.

12.2. Towards buyers who are Entrepreneurs, the Seller is liable for defects in the Goods under the terms specified in Art. 556 and subsequent ones of the Civil Code.

12.3. Towards buyers who are Consumers or Entrepreneurs with consumer rights, the Seller is liable for the lack of conformity of the Goods with the contract under the terms specified in Chapter 5a of the Act on Consumer Rights.

12.4. In the event of non-compliance of the Goods with the Agreement, the Consumer or Entrepreneur with consumer rights has the right to claim against the Seller to bring the Goods into compliance with the Agreement by repairing or replacing the Goods with new ones. The Seller may replace the Goods when the Consumer or Entrepreneur with consumer rights requests repair, or may repair them when the Consumer or Entrepreneur with consumer rights requests replacement, or refuse to bring the Goods into conformity with the Agreement if bringing the Goods into conformity with the Agreement in the manner chosen by the Consumer or Entrepreneur with consumer rights is impossible or would require excessive costs on the part of the Seller.

12.5. The Seller will repair or replace the Goods within a reasonable time from the moment the Seller has been informed by the Consumer or Entrepreneur with consumer rights of the lack of conformity with the contract, and without excessive inconvenience to the Consumer or Entrepreneur with consumer rights, taking into account the nature of the Goods and the purpose for which the Goods were purchased. The costs of repair or replacement, including in particular postage, transport, labor, and materials, are borne by the Seller.

12.6. The Consumer will make the Goods subject to repair or replacement available to the entrepreneur. The Seller collects the Goods from the consumer at its own expense.

12.7. The Consumer or Entrepreneur with consumer rights may request a price reduction or withdraw from the Agreement if:

12.7.1. The Seller refused to bring the Goods into conformity with the Agreement in a situation where repair and replacement would be impossible or would require excessive costs for the Seller,

12.7.2. The Seller failed to bring the Goods into conformity with the Agreement within a reasonable time or bringing them into conformity with the Agreement would involve excessive inconvenience for the Consumer or Entrepreneur with consumer rights,

12.7.3. The Seller did not collect the Goods provided by the Consumer or Entrepreneur with consumer rights,

12.7.4. The Goods were installed before the non-conformity of the Goods with the Agreement was revealed, and the Seller did not dismantle the Goods or dismantled them but did not reinstall them after repair or replacement, or did not have these activities performed at its own expense,

12.7.5. the lack of conformity of the Goods with the Agreement persists despite the Seller's attempt to bring the Goods into conformity with the Agreement,

12.7.6. the lack of conformity of the Goods with the Agreement is so significant that it justifies an immediate price reduction or withdrawal from the Agreement, without prior exercise of the option to repair or replace the Goods,

12.7.7. It clearly follows from the Seller's statement or circumstances that the Seller will not bring the Goods into conformity with the Agreement within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with consumer rights.

12.8. The Consumer or Entrepreneur with consumer rights may withdraw from the Agreement if the lack of conformity of the Goods with the Agreement is material. It is presumed that the lack of conformity of the Goods with the Agreement is material.

12.9. MZ-STORE is not liable for the correctness or improper performance of agreements concluded by Sellers and Buyers via the Online Store, except when the Seller is MZ-STORE.

12.10. In particular, MZ-STORE is not responsible for the quality, legality, or safety of Goods offered by Sellers (other than MZ-STORE).

12.11. MZ-STORE is not responsible for the impossibility or difficulties in using the Online Store resulting from reasons attributable to the Customer, in particular for the Customer's loss or third parties' possession (regardless of the method) of their Password. However, MZ-STORE is liable if the Customer loses or their Password comes into possession of by third parties due to reasons attributable to MZ-STORE or for reasons for which MZ-STORE is responsible.

12.12. MZ-STORE shall not be liable for any damages caused by Customers' actions or omissions, in particular for their use of the Online Store in a manner inconsistent with applicable law or the Regulations.

13. FINAL PROVISIONS

13.1. The Regulations are effective from the date of their publication on the Online Store website and replace the previously applicable Online Store regulations.

13.2. The Regulations may be changed for important reasons, which include, in particular:

13.2.1. a significant change in the scope of business activities conducted by MZ-STORE;

13.2.2. a change in address details;

13.2.3. change of the company name (name) of MZ-STORE;

13.2.4. change of the legal form of business activity conducted by MZ-STORE;

13.2.5. technical change regarding the operation of the Online Store;

13.2.6. change of payment methods;

13.2.7. changing delivery methods;

13.2.8. changing applicable legal provisions.

13.3. In the event of concluding ongoing contracts under these Regulations (e.g., the provision of an Electronic Service – Customer Account), the amended Regulations shall be binding on the Customer if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. If a change to the Regulations results in the introduction of any new fees or an increase in existing fees, the Customer has the right to withdraw from the contract.

13.4. In the event of concluding contracts of a nature other than continuous contracts (e.g., Sales Agreement) under these Regulations, amendments to the Regulations will not in any way violate the rights acquired by Customers before the date of entry into force of the amendments to the Regulations, in particular, amendments to the Regulations will not affect already placed or submitted Orders or concluded, executed, or performed Sales Agreements.

13.5. If an individual provision of the Regulations is deemed invalid or ineffective, the invalidity or ineffectiveness of such provision does not affect the validity or effectiveness of the remaining provisions of the Regulations. MZ-STORE will make every effort to replace the invalid or ineffective provision with a new, legally valid provision.

13.6. The Agreement is governed by Polish law. In the case of a Consumer, the choice of law applies only to the extent that it does not violate the protection granted to the Consumer under the provisions in force at the place of his/her permanent residence, which cannot be derogated from by agreement (the principle of preferential treatment of favorable provisions).

13.7. The law applicable to all disputes arising under these Regulations is the law applicable to the Consumer's place of residence. In the case of other disputes, general provisions apply. The court with jurisdiction for resolving disputes arising from these Regulations, Sales Agreements, and agreements regarding the provision of electronic services is the court with material and local jurisdiction. This does not affect the right to choose another court with local jurisdiction under law.